Apply for Product Catalog Support

  1. Your responsibilities and activities include: 1. Support clients by having an in depth knowledge of a client’s implementation and critical business processes 2. Investigate new incidents as reported by customers, ensure the issue is properly understood and documented. 3. Gather necessary evidence for triage and incident resolution 4. Escalate P1 (Priority 1) and urgent issues as needed to the appropriate teams and management. 5. Resolve incident per operation SOP and resolution processes or escalate for additional assistance. 6. Communicate regularly with customer and internal resources on status of incident as per accepted guidelines 7. Ultimately responsible for resolution of all incidents opened by the customer 8. Assist customers with operational issues on the software. 9. Coordinate customer deployments with internal teams. 10. Provide after-hours support for P1 situations Requirements: 1. Bachelor in Computer Science, Informatics, Computer engineering, or other software development related major 2. Strong problem-solving skills. Must be able to debug and troubleshoot product issues in a complex environment. Able to provide workarounds and/or propose solutions independently and/or by collaborating with internal teams. 3. Familiar with at least 2 Programming Language. 4. Ability to read and understand JavaScript 5. Able to develop a tools or utilities using Windows batch script. 6. Understanding of TCP/IP and applications (Telnet, SSH, (S)FTP, and HTTP(S) and Packet Analyzer are preferred) 7. Had experiences with database administration, operation and queries, preferably using SQLServer 8. Had experiences in general administration/troubleshooting of Windows Server, IIS, windows Active Directory, LDAP and other Windows related services and tools
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